“Apple delivered exactly the iPhones everyone expected on Tuesday — and that’s kind of the problem. Instead of “one more thing,” Apple’s event was more like none more thing.”
This was how Axios summarized Apple’s latest new product event earlier this month. The most notable new iPhone feature was a camera system with three cameras. Samsung had already launched a product with four cameras earlier this year.
The latest iPhone release illustrates the natural arc of innovation of many new products. Breakthrough innovation eventually gives way to incrementalism. With the iPhone, the disappointment of this incremental phase feels more acute because the iPhone embodied breakthrough innovation for so long.
As Charlie Warzel wrote in the NYT, the iPhone “no longer feels like a piece of the future dropped into the hands of mere mortals. If feels like, well, a phone, a commodity.”
It reminds me of the following cartoon I drew in 2010. The cartoon parodies the shaving industry, but it’s really about the new features arms race that can happen with any type of innovation after a while.
This cartoon was inspired by a talk from a Gillette executive who visited my business school a few years earlier. The executive had been in charge of the launch of the Mach3, the first three-blade razor, a few years earlier. After talking in gushing terms about how innovative this new razor was, someone in the audience asked tongue-in-cheek, “What’s next? 4 blades? 5 blades?”
Everyone in the room laughed, except for the guy from Gillette. The first four-blade razor launched in 2004 and the first five-blade razor launched in 2006.
What I find interesting in retrospect is that Dollar Shave Club launched in 2012 (just 2 years after that cartoon). While the Goliaths in the category were battling in the incremental innovation arms race, Dollar Shave Club saw an opportunity for a truly breakthrough innovation, focused on an insight about what consumers wanted (and were missing) from the shaving category. Four years later, Unilever acquired Dollar Shave Club for a reported $1 billion.
It’s easy to get so blinded by the tunnel vision of incremental innovation that we lose sight of potentially breakthrough needs of the customer.
Here are a couple other related cartoons I’ve drawn over the years:
“8 Types of Innovation” May 2016
“Natural Evolution of Products” August 2007
Allen Roberts says
September 23, 2019 at 2:35 pmTom,
This is a great series of cartoons that capture exactly the phenomen established businesses experience.
My theory is twofold:
# Once established, despite the verbiage, people in busnesses cannot allow themselves to be wrong, bad for the career. Result, incrementalism.
# All (almost all) corporate KPI’s focus on activities completed, rather than longer term outcomes delivered, and they rely on backward looking metrics, rather than the drivers of behaviour as signposts. Telling the future is a mugs game, and few are prepared on be seen as a mug!.
John Miglautsch says
September 24, 2019 at 7:40 amI wish a phone manufacturer would remember Jobs maxim that they should fit in the hand and get back to offering some sizes closer to the 3.5″ original (and you imagine). Would also not mind replaceable battery – since no other features matter when your battery is dead. And where did the little charging indicator go – especially handy when the phone is totally dead… every other rechargeable I’ve ever owned has one.
John Miglautsch says
September 24, 2019 at 7:40 amI wish a phone manufacturer would remember Jobs maxim that they should fit in the hand and get back to offering some sizes closer to the 3.5″ original (can you imagine?). Would also not mind replaceable battery – since no other features matter when your battery is dead. And where did the little charging indicator go – especially handy when the phone is totally dead… every other rechargeable I’ve ever owned has one.