Marketoonist is the thought bubble of Tom Fishburne. Marketing cartoons, content marketing with a sense of humor, keynote speaking.
Marketoonist is the thought bubble of Tom Fishburne, a career marketer and cartoonist.
Learn MoreCartoons from 15 Years of Marketing, Business, & Doodling in Meetings
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I originally drew a version of this cartoon before the AI boom. ChatGPT launched three years ago this week, and completely changed the trajectory of the decade. (The original panel I drew for the 2020s involved the metaverse, which already seems so dated.) It’s a good reminder things are always in flux in marketing. And yet, the more things change,…
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The algorithm giveth and the algorithm taketh away. When Facebook first introduced the News Feed in 2006, posts appeared in chronological order. In 2009, they introduced their first algorithm to sort based on popularity. LinkedIn introduced an algorithmic feed in 2012, Twitter in 2014, and Instagram in 2016. All the algorithms continue to change and evolve, impacting what gets seen.…
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One of the most popular cartoons I ever drew was about the Internet of Things, right after Google announced the acquisition of Nest in early 2014. “I think my Nest smoke alarm is going off,” one character tells another. “Google Adwords just pitched me a fire extinguisher and an offer for temporary housing.” iRobot later proved that truth is stranger…
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In 2000, there was an influential experiment on the paradox of choice. Columbia and Stanford psychologists Sheena Iyengar and Mark Lepper set up two displays of jam jars at a grocery story. One display featured 24 jam varieties and the other only six. The result, as Barry Schwartz famously chronicled his 2004 book “The Paradox of Choice,” was a revelation.…
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“If marketing kept a diary, this would be it.”
- Ann Handley, Chief Content Officer of MarketingProfs
Packed with nearly 200 marketing cartoons, this new book collection celebrates 15 years of Marketoonist.
GenAI prompts are getting pushier. From productivity apps to search to social media, users have to navigate a constant array of pop-ups, tooltips, and moving icons pushing GenAI features for just about every task. And yet the result is not automatically better output or higher productivity. BetterUp Labs and Stanford Social Media Lab recently published research in the Harvard Business…
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There has long been a chasm between B2C and B2B marketing. At an event recently, I was asked about humor in marketing, and whether it was more appropriate for B2C than B2B. Part of my answer was that humor could be even more effective in B2B marketing because the bar is so low. B2B marketing is often mocked as Boring-to-Boring.…
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Recently I was nearly defeated by a restaurant mobile website. I somehow managed to fail a THIRD visual CAPTCHA puzzle asking me to identify something in a blurry image grid before I could order a burrito. The next day, I chuckled at a news story describing a ChatGPT Agent that casually and successfully passed CAPTCHA as it narrated: “Now I’ll…
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In the early 1900s, Philadelphia merchant John Wanamaker famously said: “Half the money I spend on advertising is wasted; the trouble is I don’t know which half.” In a way, Wanamaker is the grandfather of marketing attribution — the science of giving credit to each marketing touchpoint that a customer was exposed to before a purchase. More than ever, marketers…
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Following my cartoon last month on the content firehose, I was struck by this comment from Albi Pagenstert, head of brand for BMW North America: “Authenticity is the new disruption. At a time when everyone’s using AI to simulate something that looks and feels real, being genuine actually stands out.” Albi was describing the brief behind their new ad that…
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I once drew a cartoon with someone trying to call customer service and hearing: “Your call is very important to us. Please hold while we evaporate all the goodwill created by our expensive advertising.” I’ve been thinking lately about the state of customer service, particularly with customer service touted as one of the first areas to be fully automated by…
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I love this observation by Adam Grant: “Confirmation bias is twisting the facts to fit your beliefs. Critical thinking is bending your beliefs to fit the facts. “Seeking the truth is not about validating the story in your head. It’s about rigorously vetting and accepting the story that matches the reality in the world.” In an increasingly data-driven world, we…
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Disney alum Paul Williams once shared the brainstorming method developed by Walt Disney. Disney used to separate the act of coming up with and executing ideas into three distinct steps (and associated mindsets): The Dreamer, The Realist, and The Spoiler. As Paul wrote: “By compartmentalizing the stages, Walt didn’t let reality get in the way of the dream step. The…
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I’ve never been that comfortable with the term “content”, even though I use it like everyone else. Ad exec Dave Trott once gave voice to some of what bugs me about calling it “content”: “Content (noun): everything that is inside a container; the contents of a box.” “So there it is: we’re in the shipping business. That’s what happened to what…
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In August 2011, Scott Brinker created the first official “Marketing Technology Landscape.” It was a supergraphic with logos of the 150 different marketing solutions in the market at the time. Scott continued mapping the landscape as the number of marketing technology solutions exploded — doubling to 350 in 2012 and blowing past 5,000 just five years later in 2017. I…
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There’s a funny old observation on data analytics from Duke professor Dan Ariely from 2012 or 2013: “Big data is like teenage sex: everyone talks about it, nobody really knows how to do it, everyone thinks everyone else is doing it, so everyone claims they are doing it.” I’ve been thinking about that in the context of digital and AI…
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In 2012, the default generic introduction message on LinkedIn was “Since you are a person I trust, I wanted to invite you to join my network on LinkedIn.” Since that greeting was often sent to people they’d never met (let alone trusted), it inspired me to draw a cartoon about a guy saying this greeting to passersby on a random…
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In 2013, I drew a cartoon with an executive telling his colleagues, “I support word-of-mouth marketing, just as long as we tightly control exactly what they say.” That tension of control and letting go has long been a tricky one for marketers to navigate, both inside and outside a company. I’ve been thinking about that sentiment in the context of…
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In 2021, Professor John Dawes of the Ehrenberg-Bass Institute introduced the 95:5 Rule, a simple but powerful concept that challenged conventional thinking in B2B marketing. In his research, John showed that up to 95% of buyers are not in the market in any one time (and perhaps won’t be for months or years). As he put it: “This is a…
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The NYT published a fascinating article last month on the conundrum of AI accuracy and reliability. They found that even as AI models were getting more powerful, they generated more errors, not fewer. In OpenAI’s own tests, their newest models hallucinated at higher rates than their previous models. One of their benchmarks is called a SimpleQA test, based on general…
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I stumbled across this line from advertising professor Tyler Dolph: “Creative without strategy is called ‘art’ — creative with strategy is called ‘advertising.’” The annual Cannes Lions International Festival of Creativity, which ended a few days ago, always reminds me of the tension of creativity and effectiveness. Last year was the first time I attended this most celebrated advertising award…
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